We accept free exchanges or returns of any kind buy in our online store, up to 3 months after purchase.

If you are not satisfied, We will refund you 100% of your money.

Shipping costs are paid by ZELVA..

If you want to make an Exchange or Return, manage it HERE.

More information at Exchange and return policies

Thank you for trusting ZELVA. All our products are designed and manufactured to the highest quality standards to ensure their durability.

Have Free Exchanges and Returns on any purchase in our Online Store within 90 days of its completion.

But also, to demonstrate our commitment to quality, we offer a 1-year warranty for all products purchased through our online store (zelva.com.es).

Warranty Coverage

1. This warranty covers defects in workmanship and materials of the product for a period of 1 year from the date of original purchase.
2. The warranty applies only to products purchased through our official online store (zelva.com.es).
3. If the product has a defect covered by this warranty, ZELVA agrees to repair, replace, or refund the defective product, at our discretion.

Defects covered by the Warranty

• Seams that have become unstitched or torn due to use.
• Buckles/Tanks broken or no longer working properly.
• Screens broken pieces that tear or discolor abnormally.
• Detachment of decorations, patches, labels, linings that should be attached to the cap

What the Warranty Does Not Cover

• Damage caused by misuse, abuse, neglect, accident, normal wear and tear, alterations or modifications to the product.
• Damage caused by exposure to extreme elements such as heat, cold, water, or any other external factor.
• Cosmetic problems such as scratches, discoloration, or wear due to regular use of the product.
• Products that were not purchased directly from our online store.

How to Make a Claim

To make the warranty effective, please follow the following steps:

1. Contact our customer service via email at contacto@zelva.com.ands providing the following information:
   • Order number
   • Detailed description of the problem
   • Photographs of the product and the defect
2. Once your request is received, our team will review the information and contact you to coordinate the next steps.

Additional Terms and Conditions

• ZELVA reserves the right to reject any warranty claim if we believe the damage is not covered by this warranty.
• Shipping costs for the return of the defective product will be fully borne by ZELVA.
• This warranty is provided as an additional benefit and does not affect the consumer's statutory rights under applicable law.

No Animal Abuse

None of our inputs or raw materials involve animal cruelty, such as the use of animal skins or feathers obtained in an inhumane manner.

Worthy Work

Produced in Argentina, in our associated workshop, with fair and safe working conditions, with adequate salaries and respected labor rights.

Minimum Waste

Production focused on waste reduction and efficient use of resources, with almost zero textile waste.

Positive Environmental Impact

We contribute a small percentage of each sale to Shopify Planet to offset our carbon footprint and make a positive impact on the environment.

For the maintenance of the garment, gently clean manually, with a cloth slightly moistened with cold or warm water.

In case you want to remove a stain, use a soft brush with warm water and shampoo.

Do not machine wash. Do not use soap or detergent.