Collection: Piluses

Frequent questions

What payment methods are there?

Our online store has integrated Shopify Payments, Google Pay, Apple Pay and Klarna, so you can pay with:

  • Debit Cards
  • Credit Cards (up to 3 interest-free installments with Klarna)

How and when do I receive my order?

We ship to all of Europe through Mail, through a platform called Packlink Pro.

Our shipments are made to Home.

Shipments are dispatched 1 to 3 business days after purchase and take 4 to 7 days to reach their destination, so they usually have a It takes a total of 5 to 10 days to arrive..

After making your purchase, Packlink Pro will notify you of all the updates to your shipment by email.

Can I return or change my purchase?

Of courseYour satisfaction with our product is of utmost importance to us.

You can exchange or return any purchase that you have done, within the 3 months of being done, without having to give explanations.

What's more, you can self-manage it you same/a entering here.

How are the sizes?

You'll find size information inside each product, but here's a summary.

CAPS AND MIKIS

Adjustable one size, from 52 to 62cm in diameter (universal measure for people from 10 years old and older).

PILUSOS

  • Tall M - 57 to 59cm in diameter
  • Tall L - 59 to 61cm in diameter

BEANIES Y BALACLAVAS

Highly elastic, adjustable one size, suitable for heads of all diameters (for children it is usually from 7 years old onwards).

SOCKS

Unisex size, from 36 to 43. Shaft length approx. 27cm.

When is the stock replenished?

We usually restock once a month. To find out when an out-of-stock product is restocked, you can log in and click the "Notify me of stock", where you will have to leave your email address to receive a notification of replacement.

Can you buy online and withdraw at points of sale?

It can't be done, since they work independently from us, although they sell our products, they manage their own stock and deliveries, therefore you will have to go to buy it directly there.